Getting the most from your Vivid system and keeping it running at optimum level for longer is of paramount importance to us. Which is why we pride ourselves on our quality post purchase support.
Do you need assistance? Our team of experienced engineers are just a call or email away. Whether it’s advice, guidance or a technical query, they’ll be able to help provide the best resolution. Should it be something that cannot be solved over the phone or via video call, a date and time suitable to you will be arranged for an engineer to pay you a visit and get you back up and running as quickly as possible.
We can! We’ll need to get your system back to our premises and run a full diagnosis before we can let you know the outcome and likely cost of a repair if required. Get in touch with us and we’ll be able to advise based on your specific scenario.
Yes, we have a variety of extended warranty options available across our entire product range. Enabling you to rest assured that your system will be covered for years to come. To find out more, get in touch.
We recommend annual servicing for all of our machines. Like any mechanical devices, regular servicing will keep it running at its optimum level for longer. Get in touch to enquire about the different service and maintenance packages we offer.
This is usually the result of insufficient heat. If your machine has heat control, try and increase the temperature. Also, check the specifications of your machine and that you are not using a film that is too thick.
Bubbling is usually caused by the heat setting on the machine being set too high. Firstly, you should try lowering the temperature to fix the issue. As a reminder, it is a good idea to run a test print through the laminator first if you are unsure.
For best quality results and to ensure the laminate sticks to the print, it is recommended to allow adequate drying time prior to application. The drying (aka ‘curing’ time) can range from 4-24 hours depending on factors including type of print media being laminated, substrate, inks, laminator. Allowing adequate time prevents ‘outgassing’ which is when air bubbles are trapped between the print and the laminate.
The three most likely variables causing this are heat, pressure or speed. Because there are a few different possibilities, it’s best you get in touch and we can advise based on your specific system and scenario.
If your sheets are curling up once laminated, you need to apply more anti-curl. If your sheets are curling down once laminated, you need to apply less anti-curl. Before attempting to adjust the anti-curl, release the pressure on the pull rollers. And, always match the manual lever setting to the setting on the display screen.
Both temperature and speed settings play a vitally important role in getting the perfect result when foiling. It’s best we give you specific advice on the jobs that you’re trying to carry out. Get in touch and we’ll get you moving again.
We offer both scheduled and ad-hoc servicing and maintenance, enabling you to keep your system running at its optimum level for longer. As with all mechanical equipment, regular servicing is recommended, and our systems are no different. We offer a selection of service plans across the Vivid range, that entitle you to a variety of different benefits, including an annual service!
We know it’s much easier to keep hold of a digital copy than it is a hard copy of your user manual, which is why you’ve got access to them here. The download centre is the place to head for copies of instruction manuals, data sheets, how-to guides, and other useful resources.Visit Now