Vivid Laminating Technologies

Designers and Manufacturers of Laminating Systems
Call us today UK: 0345 1 30 40 50 International: +44 1530 510946

Warranty Information

Support and warranty information on all of Vivid's Laminating, Binding & Finishing systems can be found here. Please locate the system you would like warranty information for below.

  • Peak Pouch Laminators

    Your laminator should reach you in perfect condition, however please retain all original packaging once you have unpacked your laminator in case you need to return it. If your laminator arrives damaged or faulty in anyway, this must be reported to your supplier immediately. If you send your laminator back for repair under warranty at any time, then the warranty may be void if the laminator is not packaged correctly and as a result is damaged in transit. Unauthorised repair or attempts to service the unit will invalidate the warranty. 

    Your Peak Pouch Laminator includes a 1 year warranty* on defective parts under normal operating conditions. THIS DOES NOT COVER any jams, misfeeds or wrap arounds caused by operator error and you will be liable for the repair costs (including delivery charges). The warranty does not cover the heated rollers. The warranty is for a period of one year from the date of purchase by the original consumer.

    Please note that attempting to laminate any type of unsuitable documents (for example multiple cutouts, textiles, food matter, documents exceeding the maximum thickness or documents too large or small for the pouch) may result in jamming. Damage caused by incorrect use or failing to follow the instructions are not covered within the warranty.

    * Peak Educator and Peak Professional Pouch Laminators include a 2 year warranty as standard.

  • Matrix Laminating Systems

    Your Matrix Laminator should reach you in perfect condition and is guaranteed for 1 year from date of purchase covering defective parts and general wear and tear, this does not cover film jams, misfeeds or other operator related errors, which would be chargeable.

    Your Matrix Laminator rollers are covered against manufacturing defects, the warranty does not cover against any damages caused by operator misuse.

    Your warranty will be void if the system has been modified by a third party not approved by the manufacturer (Vivid Laminating Technologies) to carry out such alterations.

  • Matrix Feeder

    Your Matrix Feeder should reach you in perfect condition, however please retain all original packaging once you have unpacked your feeder in case you need to return it to us.  If your feeder arrives damaged or faulty in anyway, this must be reported to your supplier immediately.  If you send your feeder back for repair under warranty at any time, then the warranty may be void if the feeder is not packaged correctly and as a result is damaged in transit.   

    The feeder you have purchased comes with a 1 year warranty on defective parts.  THIS DOES NOT COVER any jams or misfeeds etc. caused by operator error and you will be liable for the repair costs (including delivery charges) if the damage is caused by operator error.

  • Matrix Duo Dual Sided Laminators

    Your Matrix Duo Laminator should reach you in perfect condition and is guaranteed for 1 year from date of purchase covering defective parts and general wear and tear, this does not cover film jams, misfeeds or other operator related errors, which would be chargeable.

    Your Matrix Laminator rollers are covered against manufacturing defects, the warranty does not cover against any damages caused by operator misuse.

    Your warranty will be void if the system has been modified by a third party not approved by the manufacturer (Vivid Laminating Technologies) to carry out such alterations.

  • Flatbook

    Your Flatbook should reach you in perfect condition and is guaranteed for 1 Year from date of purchase covering defective parts and general wear and tear; this does not cover film jams, misfeeds or other operator related errors, which would be chargeable. The warranty does not cover against any damages caused by operator misuse.

    Your warranty will be void if the System has been modified by a third party not approved by the manufacturer (Vivid Laminating Technologies) to carry out such alterations.

  • Easymount Wide Format Laminators

    Your Easymount Laminator should reach you in perfect condition and is guaranteed for 1 year (new) / 6 months (reconditioned) from date of purchase covering defective parts and general wear and tear, this does not cover film jams, misfeeds or other operator related errors, which would be chargeable.

    Your Easymount Laminator rollers are covered against manufacturing defects, it does not cover against any damages caused by misuse ie. being cut with a knife or damage from non Laminating or Mounting processes.

    Your warranty will be void if the system has been modified by a third party not approved by the manufacturer (Vivid Laminating Technologies) to carry out such alterations.

  • Linea Roll Laminators

    Your Linea Roll Fed Laminator should reach you in perfect condition, however please retain all original packaging once you have unpacked your laminator as this system is covered by a return to manufacturers warranty. If your laminator arrives damaged or faulty in anyway this must be reported to your supplier immediately. If you send your laminator back for repair at any time , then the warranty may be void if the laminator is not packaged correctly and as a result is damaged in transit. The laminator you have purchased comes with a one year warranty on defective parts and general wear and tear. THIS DOES NOT COVER any film jams, misfeeds or film wrapped around the rollers caused by operator error and you will be liable for the repair costs (including any delivery charges).
    The laminator rollers are covered against manufacturing defects, they are not covered against any damages caused by misuse ie being cut with a knife or damage from non laminating incidences.

  • Polarsign Wide Format Laminators

    Your Polarsign Laminator should reach you in perfect condition and is guaranteed for 1 year from date of purchase covering defective parts and general wear and tear, this does not cover film jams, misfeeds or other operator related errors, which would be chargeable.

    Your Polarsign Laminator rollers are covered against manufacturing defects, it does not cover against any damages caused by misuse ie. being cut with a knife or damage from non Laminating or Mounting processes.

    Your warranty will be void if the system has been modified by a third party not approved by the manufacturer (Vivid Laminating Technologies) to carry out such alterations.

  • Magnum Folding Systems

    Your Magnum Folding System should reach you in perfect condition, however please retain all of the original packaging once you have unpacked your Folding System in case you need to return it for repair. If your system arrives damaged or faulty in anyway, this must be reported to your supplier immediately. If the Folding System is sent back for repair under warranty and is damaged in transit due to faulty packaging your warranty may be void.

    The Folding System you have purchased includes a 1 year warranty on defective parts and general wear and tear. It does not cover any jams or misfeeds caused by operator error and you could be liable for the repair costs (including delivery charges) if damage is caused by operator error.

  • Magnum Creasing Systems

    Your Magnum Creasing System should reach you in perfect condition, however please retain all of the original packaging once you have unpacked your Creasing System in case you need to return it for repair. If your system arrives damaged or faulty in anyway, this must be reported to your supplier immediately. If the Creasing System is sent back for repair under warranty and is damaged in transit due to faulty packaging your warranty may be void.

    The Creasing System you have purchased includes a 1 year warranty on defective parts and general wear and tear, it does not cover any damage through misuse or operator error.

  • Magnum Binding Systems

    Your Magnum Binding System should reach you in perfect condition, however please retain all of the original packaging once you have unpacked your Binding System in case you need to return it for repair. If your system arrives damaged or faulty in anyway, this must be reported to your supplier immediately. If the Binding System is sent back for repair under warranty and is damaged in transit due to faulty packaging your warranty may be void.

    The Binding System you have purchased includes a 1 year warranty on defective parts and general wear and tear, it does not cover any damage to the punch blades through misuse or operator error due to incorrect substrates being punched.

  • Trimfast Finishing Systems

    Your Trimfast Finishing System should reach you in perfect condition, however please retain all of the original packaging once you have unpacked your Finishing System in case you need to return it for repair. If your system arrives damaged or faulty in anyway, this must be reported to your supplier immediately. If the Finishing System is sent back for repair under warranty and is damaged in transit due to faulty packaging your warranty may be void.

    Your Finishing System is guaranteed for 1 year from date of purchase covering defective parts and general wear and tear; it does not cover any damage to the blades.

  • Trimfast A-Frame Multi Substrate Cutters

    Your Trimfast Finishing System should reach you in perfect condition, however if your system arrives damaged or faulty in anyway, this must be reported to your supplier immediately. 

    Your Finishing System is guaranteed for 1 year from date of purchase covering defective parts and general wear and tear; it does not cover any damage to the blades.